Shipping policy
At La Luna Co., we take great care in preparing and delivering your order safely and efficiently.
Processing Time
All orders are carefully prepared and processed within 2–5 business days. Since each piece is handled with care, slight delays may occur during high-demand periods.
Shipping Time
Delivery times may vary depending on your location:
- Domestic Shipping: 5–10 business days
- International Shipping: 7–15 business days
Please note that shipping times are estimates and may vary due to customs or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Packaging
We ensure all items are securely packaged to prevent damage during transit. Each frame is carefully protected to arrive in perfect condition.
Customs & Duties
For international orders, customs fees or import duties may apply depending on your country. These charges are the responsibility of the customer.
Delays
While we strive for timely delivery, unforeseen delays caused by shipping carriers, weather, or customs may occur. We appreciate your patience in such cases.